Implementing on-premise Infrastructure as a Service
A defense agency is the IT service provider for a larger defense organization. For the agency to assure command and control in a global enterprise environment, it must operate at the highest level, and deliver flexible and scalable IT communications infrastructure with ever tightening budgets.
In 2011, Perspecta began supporting the customer by employing an innovative cloud-based Infrastructure as-a-Service (IaaS) model to ensure end-to-end delivery of communications within the customer’s core data centers and at key customer sites.
Perspecta delivers the capability to discover, assess, re-align and innovate using an IaaS model for the customer and its constituents—leveraging a proprietary, fully-configurable tool, Zeus. We also provide 24/7/365 service desk support for communications infrastructure, Voice over IP (VOIP) and virtual desktop infrastructure to the global defense customer’s enterprise. The team integrates with the defense customer’s operations team to identify, troubleshoot and correct communication equipment operational issues, desktop and application issues and VOIP issues. This service desk is accessible via a single, dedicated, toll-free number or through BMC Remedy for the contract that provides tier-1 support functionality for hardware, operating system software and capacity management.
Perspecta also maintains a spares depot at major field locations that includes high-failure parts (such as drives) for quick fixes that do not require parts to be shipped from the original equipment manufacturer. Perspecta provides same day hardware replacement service for capacity devices deployed around the globe.
Perspecta delivers all communications support infrastructure, services and maintenance at 48 agency locations and to more than 100,000 end users. Zeus, provides real-time visibility into the customer’s communications environment including utilization and reporting on life cycle phase of all infrastructure. Our IaaS model provides the agency with the ability to scale their infrastructure up or down based on demand or in response to ongoing communication requirements—thus eliminating the risk of wasted overhead and shifting costs to an operational model.
Under the program, we reduced the procurement life cycle of new infrastructure from an average of nine months to under 35 days from the time of order to the time the infrastructure was operational within the data center.
On an ongoing basis, we provide high performance, automated communications capabilities that evolve and adapt with emerging technologies and are interoperable with existing environments. As new technologies are implemented, we work with our customer to institute architectural standards that meet the global needs of their constituent base.