Perspecta / Offerings / Integrated solutions
At Perspecta, we enable customers to rapidly incorporate technology, transform operations and implement new ways of doing business. Our integrated solutions are a collection of industry-specific, go-to-market offerings that are integrated into your environment.
Key offerings include:
- Offers pre-packaged, go-to-market solutions that can be quickly deployed or integrated into your environment
- Provides core capabilities to support your critical mission needs in a low risk, highly agile and scalable environment
- Enables you to rapidly incorporate technology, transform your operations and implement new ways of doing business
Public employee retirement solutions
The Maryland State Retirement Agency (SRA) administers death, disability and retirement benefits on behalf of more than 350,000 active and former State employees, teachers state police, judges, law enforcement officers, correctional officers,and legislators. Their 30 year old, COBOL system was becoming difficult to maintain due to limited resources, and was in need of modernization. We migrated their system from legacy mainframe to new agile technology, and modernized their application by converting more than 600,000 lines of COBOL code to .NET. To overcome limited legacy documentation, we performed business rules mining and extracted 750 rules to the ILOG rules engine. We also converted their Customer Information Control System (CICS) screens into .NET Smart Client screens. By modernizing their system, while still meeting the requirements of the legacy pension system, we were able to help them reduce cost and enable new capabilities.
Justice and public safety solutions
The California Department of Corrections and Rehabilitation (CDCR) operates one of the largest correctional systems in the world, managing nearly 175,000 prisoners. It was seeking to modernize all of its corrections management systems to improve staff and public safety by providing access to complete and accurate offender information. We implemented a phased approach to develop and manage the Strategic Offender Management System (SOMS), consolidated existing databases and records, and automated manual, paper-based processes. The new modernized corrections system consolidated the legacy systems and data, helping to improve staff, inmate and public safety by providing access to complete and accurate offender data. It also increased efficiency, effectiveness, and accuracy by providing real-time information in a centralized database, and achieved cost savings through improved business processes.
Aviation operations solutions
A commander suspected aircrews were recording significantly more flight time than they actually flew, and because many maintenance requirements are driven by hours flown, this discrepancy was causing maintenance to be performed sooner than needed, resulting in increased maintenance costs. We modified FlightAnalyst™ from our SimAuthor product line to capture aircraft time from the flight data, and a new tool was developed to capture and compare logged flight time. The tool produced a regular report that denoted the delta between logged flight time and actual flight time. Training and education was also provided to the aircrew to more accurately record flight hours. Through regular reporting, education and training, we were able to reduce the difference between logged flight hours and actual flight hours from nearly 19% to 3.4%. The improved accounting of flight hours has also translated into less frequent need for maintenance, resulting in a cost savings of more than $27 million per year.
Contact center solutions
A large federal civilian agency was challenged to meet the demands of the digital customer by transforming to the latest technologies and significantly reducing total cost of operations (TCO) and operational costs in handling approximately 5.4 million contacts (emails, chats, phone, correspondence) a year. To achieve the customer's goals, Perspecta implemented a home-based agent program through Virtual Desktop Infrastructure (VDI) technology which improved performance levels and allowed greater flexibility to handle surge events at a lower cost for the agency. In addition, Perspecta completed a call center assessment of the agency’s call center environment, reviewing the current state and identifying gaps resulting in a strategic call center transformation plan to support the short- and long-term agency objectives.