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GSA USA CONTACT

This USA Contact multiple award indefinite delivery/indefinite quantity (IDIQ) contract vehicle provides a wide range of automated and manual customer support services for contact center solutions, including answering telephone and email inquiries, establishing automated responses and enhancing web capabilities. Perspecta will furnish all necessary facilities, personnel, equipment, supplies and services, as required, to meet the contact center requirements of federal government agencies.

Category Description
Contract Holder Enterprise Services LLC, a wholly owned subsidiary of Perspecta
Contract Type Multiple Award, Indefinite Delivery / Indefinite Quantity (IDIQ)
Sponsor General Services Administration
Contract Number GS00V08PDD0072
Scope of Contract Automated Services
Automated Voice Response Services
Interactive Voice Response (IVR) Service
Voice/Speech Recognition Service
Text-to-Speech Service
Facsimile Services
Automatic Fax-Back Service
Fax-On-Demand Service
Voice Mail Service
Automated Callback (Telephone)
Web Callback
Automated Outbound Dialing Campaign
Automated Fax Delivery
Automated E-Mail Delivery
Hosted Online Ordering
Hosted Email Web Form
Hosted FAQ Service

Attended Services
Responding to Telephone Inquiries
Outbound Calling Services
Responding to Postal Mail Inquiries
Responding to Email Inquiries
Responding to Facsimile Inquiries
Interactive Web-Based Services
 
Other Services
Fulfillment Services
Transcription Service
Language Translation Services
Directory Listing Services
Technical and Management 

Call Processing Technology and Services
Email Routing and Management
FAQ System
Knowledge Management System
Contact Management System
Workforce Management System
Customer Survey Automation
Compliment and Complaint Management
Service Monitoring and Quality Control
Training
Literature Fulfillment
Voice Mail and Electronic Mail
Online Ordering System
Web Chat System
Database Design
Telecommunications Services
Contract Types Supported Firm Fixed Price (FFP) or Time and Materials (T&M)
Min/Max Over Contract Life Time Minimum revenue guaranteed (MRG) amount for the contract will be $10,000 
No minimum/maximum for task orders 
Contract ceiling is $2.5 billion
Discount Offered (Per Task Order) Discounts may be offered on specific opportunities
Task Order Competition Required Yes, but can sole source with justification
Performance Period 3/2008 to 3/2018 – Two-year base contract with four two-year options. Plus three additional years on any contracts procured or renewed within the final contract period.
Points of Contact Carol Monnin
Program Manager
carol.monnin@perspecta.com