Improving patient care

Perspecta / About us / Markets we serve / Health / Provider segment

Provider segment

Perspecta supports the Department of Veterans Affairs (VA) and Defense Health Agency (DHA) missions with critical IT support, including the development and maintenance of clinical and administrative applications, software development, enterprise help desk shared services and digital health initiatives.

What we do:

Analytics and data services

Critical for enhanced patient safety is ensuring the (VA) has real-time visibility into its medical assets and that its medical staff have optimal equipment and supplies to treat veterans. Perspecta’s real-time location services use radio frequency ID tags to feed an integrated portal so we give medical facility staff end-to-end visibility across VA facilities and the ability to track utilization, optimize decision-making and most importantly, enhance patient safety.

Application services

For more than 20 years, Perspecta has partnered with VA to provide maintenance and support infrastructure services for the Veterans Health Information Systems and Technology Architecture (VistA) system. Perspecta provides a full range of maintenance and support services for VistA’s more than 80 applications, and an expertise center utilized to diagnose and coordinate the resolution of problems and complex issues related to mission critical systems across the nation.

With DHA, Perspecta provides information assurance and systems engineering support for the Defense Medical Logistics Standard Support (DMLSS) system. Specifically, we have supported more than 230 deployed instances of DMLSS as well as the implementation and maintenance of legacy and next-generation applications and environments.

Our outcome-based approach is focused on modernizing enterprise systems to improve IT operations and reduce cost and enable organizations to focus on improving patient care.

Claims automation and processing engine

Perspecta’s claims automation and processing engine is available to automate and optimize highly repetitive and manually intensive tasks without disrupting underlying business processes and systems. Using our interoperability and robotic process automation expertise, our technology can radically increase productivity within current workflows and governance structures.

Working with our customers, our solution is easily configurable to integrate with existing systems to accelerate implementation time and achieve faster outcomes. Our claims automation and processing engine enables staff to focus on more critical tasks, eliminates manual errors and re-work, improves processing time, and lowers the risk of exposing business processes to security and data breaches.

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Digital strategy transformation

Perspecta is passionate about improving patient care. Our digital health services and products help customers make better medical decisions. Our solutions help customers build new solutions and/or modernize existing ones. We leverage our digital health tools to solve specific customer challenges, wrapping the full breadth of our services around leading digital health products to deliver solutions at enterprise scale.

Partnering with the VA, the Million Veteran Program (MVP) is a national, voluntary VA-funded research effort aiming to study how genes affect health by building one of the world's largest medical databases. Our multi-platform SaaS solution provides prospective and active users with an easy to use web and mobile-friendly interface that encourages two-way communication, enrollment activity monitoring, post-enrollment communication, involvement in future studies and long-term data collection.

Global service desk

Since 2009, Perspecta has provided centralized support services for the Military Health System (MHS). With a broad scope, this service center is the entry point into the MHS information technology customer support structure. Offering 24/7/365 toll-free, worldwide access to identify, log, analyze, escalate, track, report and resolve problems for centrally-managed MHS systems. We provide application/desktop support and system life cycle management support.

Perspecta’s more than 240 skilled personnel support 34 core MHS applications and facilitate incident resolution for more than 220 other medical applications serving the more than 9.6 million active and retired military personnel and their beneficiaries. Working in a fully adopted ITILv3 framework for IT Service Management, the team designs and implements industry best practices for service desk operations.

Why it's important:

Perspecta is relentlessly focused on the health and well-being of active-duty military, veterans and their beneficiaries, by enabling the MHS and VA to deliver integrated, affordable and high-quality health services.